WFH Client Representative
Remote Client Representative
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Build a Career Where Performance Is Recognized
Are you looking for a career where your effort is valued, your growth is supported, and your achievements are recognized?
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Representatives. This opportunity is ideal for professionals who enjoy helping others, building relationships, and growing within a supportive, performance-driven culture.
Whether you're beginning a new career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we'll provide the training, mentorship, and support needed to help you succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we're committed to developing professionals through mentorship, continuous learning, and performance-based career advancement.
What You'll Do
As a Remote Client Representative, you'll work directly with clients who have requested information regarding their benefits and coverage options.
Client Responsibilities
Meet with clients through Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Explain products and services clearly and professionally
Assist clients with applications, enrollment, and policy updates
Provide ongoing customer support and follow-up communication
Build strong, long-term client relationships
Maintain accurate client records and documentation
Professional Development
Participate in ongoing virtual training and coaching
Develop communication, leadership, and customer service skills
Learn industry products, systems, and best practices
Collaborate with a supportive remote team
Continue growing through mentorship and professional development
Why Join AO?
Recognition & Rewards
Your dedication and performance are recognized through opportunities such as:
Performance-based bonuses
Company recognition programs
Leadership awards
Incentive trips and retreats
Team celebrations and special events
Professional Development
Structured onboarding
Twice-weekly virtual training sessions
Leadership mentoring
Ongoing coaching and skill development
Clear pathways for career advancement
100% Remote Work
Work from anywhere within the United States
Flexible scheduling options
No commuting
Modern virtual work environment
Additional Benefits
Medical reimbursement program for qualifying representatives
Company-supported life insurance
Residual income opportunities
Union-supported work environment
Advanced virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
Excellent communication and interpersonal skills
Positive attitude and willingness to learn
Strong work ethic and accountability
Attention to detail and organizational skills
Ability to work independently in a remote environment
Professionalism and integrity
Desire for continuous personal and professional growth
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
Customer Service
Client Relations
Sales
Retail
Hospitality
Healthcare
Administrative Support
Call Center Operations
No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals.
Requirements
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Build Your Future?
If you're ready to join a team where your contributions are recognized, your growth is supported, and your success is celebrated, we'd love to hear from you.
Apply today and begin building a rewarding future with AO.