Remote Customer Success Representative
Remote Client Service Representative
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Build a Career with Purpose, Growth & Flexibility
Are you looking for a career that combines meaningful work, professional development, and the flexibility to work from home?
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives. In this role, you'll help working families understand their available benefits while delivering exceptional customer service and building long-term client relationships.
Whether you're beginning your career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we'll provide the training, mentorship, and support you need to succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we combine financial strength with a people-first culture focused on mentorship, leadership development, and long-term career growth.
Our mission is simple:
Protect every child and serve all working people.
What You'll Do
As a Remote Client Service Representative, you'll work directly with clients who have requested information regarding their benefits and coverage options.
Client Support & Service
Meet with clients virtually through Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Explain products, services, and policy information in a clear, professional manner
Assist clients with applications, enrollment, and policy updates
Provide ongoing customer service and follow-up support
Maintain accurate client records and documentation
Relationship Building
Build strong, long-term client relationships through trust and professionalism
Deliver exceptional customer service during every interaction
Help clients make informed decisions about protecting themselves and their families
Maintain consistent communication throughout the client experience
Professional Development
Participate in ongoing virtual training and mentorship programs
Attend leadership development workshops and coaching sessions
Learn industry products, systems, and best practices
Strengthen communication, customer service, and leadership skills
Collaborate with a supportive remote team
Why Join AO?
Established & Trusted Organization
More than 70 years of serving working families
Member of the Globe Life family of companies
Financially strong organization with a long history of stability
Fully remote work environment
Professional Growth
Comprehensive onboarding and training
Weekly coaching and mentorship
Leadership development opportunities
Promotion from within
Performance-based career advancement
What We Offer
100% Remote Work
Work from anywhere within the United States
Flexible scheduling options
No daily commute
Modern virtual work environment
Weekly Pay & Performance Bonuses
Weekly compensation
Performance-based bonuses
Leadership incentives
Recognition programs
Comprehensive Training
No prior experience required
Structured onboarding
Weekly virtual coaching
Leadership mentoring
Ongoing professional development
Benefits
Medical reimbursement program for qualifying representatives
Company-supported life insurance
Residual income opportunities through client renewals
Union-supported work environment
Leadership conferences and incentive travel
Industry-leading virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
Excellent communication and interpersonal skills
Strong customer service mindset
Positive attitude and willingness to learn
Self-motivation and accountability
Strong organizational and time-management skills
Ability to work independently in a remote environment
Adaptability and problem-solving abilities
Professionalism and integrity
Helpful Experience (Not Required)
Experience in any of the following is beneficial:
Customer Service
Client Relations
Healthcare
Retail
Hospitality
Education
Sales
Administrative Support
Call Center Operations
No insurance experience is required. We provide comprehensive training and mentorship for individuals who are motivated to learn and grow.
Requirements
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Build Your Future?
If you're looking for a meaningful remote career where you can help working families, develop professionally, and build long-term success, we'd love to hear from you.
Apply today and start building a future with flexibility, purpose, and unlimited career potential.