Remote Customer Engagement Representative
Remote Client Support Representative
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Build a Career That Fits Your Life
Are you looking for a flexible work-from-home career where you can help others while growing professionally?
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Support Representatives. This opportunity is ideal for professionals who enjoy building relationships, delivering exceptional customer service, and making a meaningful difference in the lives of working families.
Whether you're beginning a new career or bringing experience in customer service, healthcare, retail, hospitality, education, or administrative support, we provide the comprehensive training, mentorship, and support needed to help you succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we are committed to helping families protect their financial future while creating rewarding career opportunities for professionals across the United States.
What You'll Do
As a Remote Client Support Representative, you'll connect with clients who have requested information regarding their benefits and provide knowledgeable, professional support throughout their experience.
Client Service Responsibilities
Meet with clients virtually through Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Explain products, services, and policy information clearly and professionally
Assist clients with applications, enrollment, and policy updates
Provide ongoing customer support and follow-up communication
Maintain accurate client records and documentation
Build strong, long-term client relationships through exceptional service
Professional Development
Participate in ongoing virtual training and mentorship
Attend leadership development workshops
Strengthen communication, customer service, and leadership skills
Learn industry products, systems, and best practices
Collaborate with a supportive remote team focused on continuous improvement
What We Offer
100% Remote Work
Work from anywhere within the United States
Flexible scheduling options
No commuting
Modern virtual work environment
Weekly Pay & Performance Bonuses
Weekly compensation
Performance-based bonuses
Leadership incentives
Recognition programs
Comprehensive Training & Mentorship
Structured onboarding
Weekly coaching and development
Leadership mentoring
Ongoing professional growth opportunities
Career Advancement
Performance-based promotions
Leadership development programs
Promotion from within
Long-term management opportunities
Benefits
Medical reimbursement program for qualifying representatives
Company-supported life insurance
Residual income opportunities
Union-supported work environment
Leadership conferences and incentive travel
Advanced virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
Excellent communication and interpersonal skills
Strong customer service and relationship-building abilities
Positive attitude and willingness to learn
Active listening and problem-solving skills
Self-motivation and accountability
Ability to work independently in a remote environment
Professionalism and integrity
Strong organizational and time-management skills
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
Customer Service
Client Support
Call Center
Administrative Support
Healthcare
Retail
Hospitality
Education
Sales
No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals ready to build a long-term career.
Why Join AO?
At AO, we believe success should enhance your life—not compete with it.
Our culture is built on:
Professional mentorship
Leadership development
Team collaboration
Work-life flexibility
Performance-based advancement
Helping working families protect what matters most
You'll join a supportive organization where your contributions are valued, your achievements are recognized, and your career growth is encouraged every step of the way.
Requirements
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Build Your Future?
If you're ready to build a flexible remote career where you can help others, develop professionally, and enjoy long-term growth opportunities, we'd love to hear from you.
Apply today and begin building a rewarding future with AO.