Remote Member Success Advisor – Customer Service & Benefits
Remote Member Success Advisor – Customer Service & Benefits
Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)
Schedule: Flexible | Remote
Help Working Families Protect What Matters Most
Are you a people-focused professional who enjoys helping others, solving problems, and building meaningful relationships?
AO is seeking motivated, service-oriented individuals to join our growing remote team as Remote Member Success Advisors. In this role, you'll connect virtually with members and their families who are seeking information about available supplemental benefits. You'll help answer questions, explain coverage options, assist with enrollment, and provide ongoing support.
This opportunity is ideal for individuals looking for a long-term remote career with flexibility, professional development, performance-based earning potential, and opportunities to advance into leadership.
Whether you're beginning a new career, changing industries, or bringing experience from customer service, healthcare, retail, hospitality, administrative support, or sales, we provide the training and mentorship needed to help you succeed.
No prior insurance experience is required.
About AO
AO is part of the American Income Division of Globe Life and has a long-standing history of serving working families.
Our representatives help members of labor unions, associations, credit unions, and other groups understand supplemental benefit and financial protection options available to them and their families.
Since 2020, our organization has operated in a fully virtual environment, allowing representatives to serve members remotely while participating in online training, mentorship, professional development, and team collaboration.
Our culture emphasizes service, integrity, accountability, professional growth, and leadership development.
What You'll Do
As a Remote Member Success Advisor, you'll serve as a trusted resource for members throughout the benefits process.
Your role combines customer service, relationship building, benefits education, and consultative enrollment support.
Member Service & Support
- Meet with members virtually through Zoom and scheduled phone appointments
- Respond to questions regarding available benefits and coverage options
- Explain products and benefit programs clearly and professionally
- Help members understand options based on their individual needs
- Assist with applications, enrollment, and required documentation
- Provide follow-up support after enrollment
- Review existing coverage and help members understand available options
Relationship Management
- Build positive, long-term relationships with members and their families
- Deliver professional and personalized service during every interaction
- Follow up with members regarding questions, updates, and service needs
- Maintain accurate member records and documentation
- Resolve concerns professionally and efficiently
- Create a positive member experience from initial consultation through ongoing service
Professional Development
- Participate in structured virtual training and onboarding
- Attend ongoing coaching and professional development sessions
- Develop communication, presentation, and relationship-building skills
- Learn industry products, systems, and best practices
- Collaborate with experienced leaders and team members
- Develop skills that may lead to future leadership and management opportunities
What We Offer
🏡 100% Remote Work
Work from home while building a career in a modern virtual environment.
- 100% remote opportunity
- No daily commute
- Flexible scheduling after training
- Virtual client appointments
- Remote training and team collaboration
🤝 Client Opportunities Provided
Rather than traditional cold prospecting, representatives connect with individuals and families seeking information regarding available benefits.
This allows you to focus on understanding member needs, providing education, building relationships, and delivering exceptional service.
💰 Weekly Performance-Based Compensation
This is a performance-based opportunity with:
- Weekly compensation
- Performance-based bonuses and incentives
- Recognition opportunities
- Residual income potential
- Leadership incentives as you advance
Your earnings can vary based on individual activity, performance, and results.
📚 Comprehensive Training & Mentorship
Prior insurance experience is not required.
You'll receive:
- Structured onboarding
- Product and systems training
- Virtual coaching
- Ongoing mentorship
- Professional development
- Leadership training opportunities
📈 Career Advancement
AO promotes professional development and provides opportunities to advance based on performance, initiative, and leadership ability.
Potential growth opportunities include:
- Leadership development
- Team mentorship
- Management opportunities
- Professional coaching
- Advanced leadership roles
Advancement is based on performance rather than simply length of service.
Benefits, Recognition & Incentives
Qualifying representatives may have access to:
- Medical reimbursement program
- Company-supported life insurance
- Accidental Death Benefit coverage
- Residual income opportunities
- Leadership development programs
- Professional conferences and events
- Performance recognition programs
- Company-sponsored incentive travel
- Modern virtual technology and business tools
Eligibility and qualification requirements may apply.
Who We're Looking For
You don't need an insurance background to be successful in this opportunity. We're looking for motivated professionals who demonstrate:
- Excellent verbal and written communication skills
- Strong customer service and relationship-building abilities
- Active listening and problem-solving skills
- Positive and professional demeanor
- Self-motivation and personal accountability
- Strong organizational and time-management skills
- Ability to work independently in a remote environment
- Comfort communicating through Zoom and other virtual platforms
- Integrity and attention to detail
- Coachability and willingness to learn
- Genuine interest in helping individuals and families
Helpful Experience – Not Required
Candidates often transition successfully from backgrounds such as:
- Customer Service
- Member Services
- Client Relations
- Call Center Support
- Healthcare
- Hospitality
- Retail
- Administrative Support
- Account Management
- Education
- Sales
No prior insurance experience is required. Training and mentorship are provided.
Minimum Requirements
Applicants must:
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have access to a computer or laptop
- Have reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
- Be comfortable communicating with clients virtually
- Be willing to complete required training and professional development
Why Build Your Career with AO?
This opportunity may be a strong fit if you're looking for a career that combines customer service, flexibility, professional growth, and performance-based advancement.
You'll have the opportunity to develop valuable skills while helping working families better understand benefits designed to provide financial protection and peace of mind.
At AO, we believe strong careers are built through service, consistency, mentorship, accountability, and continuous improvement.
You bring the motivation and willingness to learn. We'll provide the training, tools, mentorship, and support to help you develop.
Interview Process
Qualified applicants will complete a brief career overview before scheduling a live virtual interview with our hiring team.
Interviews are conducted through Zoom video conferencing, making the hiring process convenient and accessible from home.
Ready to Get Started?
If you're looking for a remote career where you can help people, build meaningful relationships, develop professionally, and create long-term growth opportunities, we'd love to hear from you.
Apply today to be considered for our Remote Member Success Advisor opportunity.