Virtual Member Benefits Advisor | Remote Client Services | Work From Home
Virtual Member Benefits Advisor | Remote Client Services | Work From Home
Company: AO – American Income Division of Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible | Work From Home
Experience: Entry Level Welcome | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Incentives
Training: Full Training, Licensing Guidance & Mentorship Provided
Help Families. Build Relationships. Create a Career With Long-Term Potential.
Are you looking for a work-from-home career where you can help people, build meaningful relationships, and develop valuable professional skills while creating opportunities for long-term growth?
AO is seeking motivated, service-focused professionals to join our growing virtual team as Virtual Member Benefits Advisors.
In this role, you'll meet virtually with individuals and families who have requested information about available benefits, help them understand their options, answer questions, assist with enrollment, and provide ongoing client support.
This opportunity combines customer service, member support, benefits education, relationship management, and consultative insurance sales in a fully remote environment.
No previous insurance experience is required.
We provide structured training, licensing guidance, mentorship, and ongoing professional development to help motivated individuals build the skills needed to succeed.
✓ 100% Remote / Work From Home
✓ Flexible Scheduling
✓ Qualified Client Opportunities Provided
✓ No Lead Purchasing Required
✓ No Traditional Cold Calling
✓ Weekly Commission-Based Pay + Performance Bonuses
✓ Renewal & Residual Income Opportunities
✓ Comprehensive Training & Mentorship
✓ Performance-Based Career & Leadership Advancement
About AO
AO operates within the American Income Division of Globe Life, serving working families, union members, associations, veterans, and their families.
Our representatives help individuals and families understand available life, accident, and supplemental health insurance benefits while providing professional service before, during, and after enrollment.
Our virtual business model allows representatives to serve clients from home while remaining connected through modern technology, structured training, mentorship, coaching, and team collaboration.
Our culture emphasizes service, integrity, accountability, professional development, and performance-based growth.
What You'll Do
As a Virtual Member Benefits Advisor, you'll serve as a trusted resource for prospective and existing clients throughout their benefits experience.
🤝 Member Service & Client Support
Conduct scheduled virtual appointments through Zoom and phone
Connect with individuals and families who have requested benefit information
Ask questions to understand each client's needs and priorities
Answer questions clearly, accurately, and professionally
Provide personalized service throughout the client experience
Follow up with clients regarding questions and service needs
Maintain accurate digital records and documentation
Build long-term relationships through trust, professionalism, and consistent communication
🛡️ Benefits Education & Enrollment
Once properly licensed, you'll:
Explain available life, accident, and supplemental health insurance options
Help clients understand coverage features and benefit choices
Identify individual and family financial protection needs
Provide needs-based recommendations
Guide clients through applications and enrollment
Assist with required documentation
Help clients understand the coverage they select
Provide continued support after enrollment
Our approach is centered on education, service, relationships, and helping clients make informed decisions.
📞 Qualified Client Opportunities
Spend more time helping clients and less time searching for people to contact.
Representatives work with qualified client opportunities, including individuals and families who have requested information regarding available benefits.
This allows you to focus on:
Scheduled virtual consultations
Benefits education
Needs-based conversations
Enrollment assistance
Relationship building
Follow-up and ongoing client service
No traditional cold calling or purchasing leads is required.
🏡 100% Remote / Work From Home
Build your career from home while connecting virtually with clients, teammates, mentors, and leadership.
The remote environment offers:
No daily commute
Virtual client appointments
Online training and coaching
Collaborative virtual team environment
Modern digital business systems
Flexible scheduling opportunities
You'll have greater flexibility while also being responsible for maintaining the consistency, availability, organization, and accountability necessary to serve clients and achieve your professional goals.
💰 Weekly Performance-Based Compensation
This is a commission-based independent contractor opportunity—not an hourly or salaried customer service position.
Compensation opportunities may include:
Weekly commission payments
Performance-based bonuses
Renewal and residual income opportunities
Leadership incentives as applicable
Recognition programs
Additional performance rewards
There is no predetermined cap on commission-based production; however, compensation is directly tied to individual activity, production, consistency, and results.
Individual earnings vary. No specific income level is guaranteed.
📚 Comprehensive Training & Mentorship
No Insurance Experience? No Problem.
We provide structured training and ongoing professional support designed to help motivated individuals learn the business and develop professionally.
Training may include:
Structured virtual onboarding
Product and benefits education
Client service development
Virtual appointment preparation
Consultative sales training
Enrollment systems and procedures
Communication and presentation development
Weekly virtual coaching
One-on-one mentorship
Leadership development
Ongoing professional education
You'll have the opportunity to develop transferable skills in communication, customer service, relationship management, sales, organization, problem-solving, and leadership.
🎓 Insurance Licensing
You do not need to already hold an insurance license to apply.
Because this role involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring licensure.
Licensing guidance and support are provided.
📈 Career Growth & Leadership Development
At AO, advancement is based on performance, consistency, initiative, professional development, and demonstrated leadership ability—not simply tenure.
As you progress, you'll have opportunities to strengthen skills in:
Client relationship management
Communication and presentation
Customer service
Business development
Coaching and mentorship
Team development
Performance accountability
Leadership
Motivated, high-performing representatives may have opportunities to advance into:
Member Benefits Advisor → Trainer/Mentor → Team Leader → Management → Advanced Leadership
Advancement is earned through performance and development and is not guaranteed.
❤️ Benefits & Professional Resources
Qualifying representatives may have access to:
Medical reimbursement program
Company-supported life insurance
Accidental Death Benefit coverage
Renewal and residual income opportunities
Leadership development programs
Professional coaching and mentorship
Virtual business technology and resources
Professional conferences and development events
Eligibility requirements and qualification periods may apply.
✈️ Recognition & Incentive Opportunities
Strong performance may also qualify representatives for:
Company-sponsored incentive travel
Leadership conferences
Professional development events
Performance contests
Recognition programs and awards
Team experiences
Additional advancement opportunities
Who We're Looking For
You may be a strong fit if you demonstrate:
Excellent verbal and written communication skills
Strong customer service and relationship-building abilities
Active listening and problem-solving skills
Positive, professional attitude
Self-motivation and personal accountability
Strong organization and time management
Dependability and consistent follow-through
Professionalism and integrity
Ability to work independently from home
Comfort using Zoom and virtual technology
Ability to collaborate within a remote team
Coachability and openness to feedback
Goal-oriented mindset
Commitment to continuous personal and professional growth
Genuine interest in helping individuals and families
We value communication skills, professionalism, attitude, work ethic, and coachability as much as previous experience.
Experience That Transfers Well
Previous insurance experience is not required.
Experience in any of these areas may transfer well:
Customer Service • Member Services • Client Relations • Healthcare • Hospitality • Retail • Education • Administrative Support • Banking • Financial Services • Call Centers • Account Management • Sales • Military Service • Leadership or Management
Recent graduates and motivated career changers are also encouraged to apply.
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating with clients through Zoom and phone
Be comfortable learning and using web-based technology
Be willing to complete required training and professional development
Be willing and able to obtain the appropriate state Life & Health Insurance License
Virtual Interview Process
Qualified applicants will first complete a brief career overview covering:
Position responsibilities
Client opportunities
Commission-based compensation
Licensing requirements
Training and mentorship
Benefits and incentives
Career and leadership advancement
Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.
All interviews are conducted virtually, making the process convenient and accessible from home.
Ready to Build a Meaningful Remote Career?
If you're looking for a work-from-home opportunity where you can help working families, build meaningful relationships, develop professionally, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.