Remote Client Service Representative

Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Join AO – Where Opportunity, Growth & Flexibility Come Together

Are you looking for a rewarding career that offers flexibility, professional development, and the opportunity to make a meaningful difference?

AO is seeking motivated, service-oriented professionals to join our growing team as Remote Client Service Representatives. In this role, you'll work directly with clients who have requested information regarding their benefits, helping them understand their options while delivering outstanding customer service and ongoing support.

Whether you're beginning a new career or bringing experience in customer service, healthcare, hospitality, retail, or sales, we provide the training, mentorship, and support needed to help you succeed.

No prior insurance experience is required.

About AO

For more than 70 years, AO has proudly helped protect working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we combine financial strength with a people-first culture that emphasizes mentorship, professional development, and long-term career growth.

What You'll Do

Client Service

• Meet with clients virtually through Zoom and phone appointments

• Answer questions regarding available benefits and coverage options

• Review existing policies and explain available solutions

• Assist clients with applications, enrollment, and benefit updates

• Provide ongoing customer service and follow-up support

• Maintain accurate client records and documentation

Relationship Building

• Build long-term relationships through professionalism and trust

• Deliver exceptional customer service during every interaction

• Help clients make informed decisions about protecting themselves and their families

• Maintain consistent communication throughout the client experience

Professional Development

• Participate in virtual training and mentorship programs

• Attend leadership development and coaching sessions

• Learn industry products, systems, and best practices

• Collaborate with a supportive remote team

What We Offer

100% Remote Work

• Work from anywhere within the United States

• Flexible scheduling options

• No commuting

• Modern virtual work environment

Weekly Pay & Performance Bonuses

• Weekly compensation

• Performance-based incentives

• Leadership bonuses

• Recognition programs

Comprehensive Training

• Structured onboarding

• Ongoing mentorship

• Weekly virtual coaching

• Leadership development opportunities

Benefits

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Residual income opportunities

• Union-supported work environment

• Leadership conferences and incentive travel

• Industry-leading virtual tools and technology

Career Advancement

• Performance-based promotions

• Clear leadership pathways

• Promotion from within

• Long-term professional growth

Qualifications

We're looking for individuals who demonstrate:

• Excellent communication and interpersonal skills

• Positive attitude and willingness to learn

• Strong customer service mindset

• Self-motivation and accountability

• Ability to work independently in a remote environment

• Adaptability and problem-solving skills

• Professionalism and integrity

Helpful Experience (Not Required)

Experience in any of the following areas is a plus:

• Customer Service

• Client Relations

• Healthcare

• Retail

• Hospitality

• Sales

• Administrative Support

• Call Center Operations

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals.

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Grow with AO?

If you're looking for a flexible remote career where your communication skills, commitment to service, and desire to grow are valued, we'd love to hear from you.

Apply today and discover how a career with AO can help you build your future while making a positive impact on the lives of working families.

Work From Home. Help Families. Grow Your Career. Build Your Future. 🚀