Remote Benefits Services Representative

Company: AO
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Flexible Remote Career | Help Families. Grow Professionally.

Are you passionate about helping others while building a rewarding career from home?

AO is seeking motivated, service-oriented individuals to join our team as Remote Benefits Services Representatives. In this role, you'll work directly with clients who have requested information about their benefits, helping them understand available coverage while providing exceptional customer service and ongoing support.

Whether you're beginning your career or bringing experience in customer service, healthcare, hospitality, retail, education, or sales, we provide the training, mentorship, and support needed to help you succeed.

No prior insurance experience is required.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we're committed to helping families protect their financial future while providing our team members with opportunities for professional development, leadership growth, and long-term career success.

What You'll Do

As a Remote Benefits Services Representative, you'll help clients understand their available benefits while delivering outstanding customer service in a fully remote environment.

Client Support Responsibilities

• Meet with clients through Zoom and phone appointments

• Answer questions regarding available benefits and coverage options

• Explain products, services, and policy information

• Assist clients with applications, enrollment, and benefit updates

• Provide ongoing customer support and follow-up communication

• Maintain accurate client records and documentation

• Build strong, long-term client relationships through professionalism and trust

Professional Development

• Participate in virtual training and mentorship programs

• Attend leadership development workshops

• Learn industry products, systems, and best practices

• Strengthen communication, customer service, and leadership skills

• Collaborate with a supportive remote team

What We Offer

100% Remote Work

• Work from anywhere within the United States

• Flexible scheduling options

• No commuting

• Modern virtual work environment

Weekly Pay & Performance Bonuses

• Weekly compensation

• Performance-based bonuses

• Leadership incentives

• Recognition programs

Comprehensive Training & Mentorship

• No prior experience required

• Structured onboarding

• Weekly coaching and development

• Leadership mentoring

• Ongoing professional growth opportunities

Career Advancement

• Performance-based promotions

• Leadership development programs

• Promotion from within

• Long-term management opportunities

Additional Benefits

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Residual income opportunities

• Union-supported work environment

• Leadership conferences and incentive travel

• Modern technology and virtual collaboration tools

Qualifications

Successful candidates typically demonstrate:

• Excellent communication and interpersonal skills

• Passion for helping others

• Strong customer service mindset

• Positive attitude and willingness to learn

• Self-motivation and accountability

• Ability to work independently in a remote environment

• Adaptability and problem-solving skills

• Professionalism and integrity

Helpful Experience (Not Required)

Experience in any of the following is beneficial:

• Customer Service

• Client Relations

• Healthcare

• Retail

• Hospitality

• Education

• Sales

• Administrative Support

• Call Center Operations

No insurance experience is required. We provide comprehensive training, mentorship, and ongoing support to help motivated individuals succeed.

Why Join AO?

At AO, we believe people perform at their best when they feel supported, valued, and encouraged to grow.

Our culture is built around:

• Professional mentorship

• Leadership development

• Team collaboration

• Work-life flexibility

• Performance-based advancement

• Making a positive impact on working families

You'll have the opportunity to build a meaningful career while developing valuable skills and helping families protect what matters most.

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Build Your Future?

If you're looking for a flexible remote career where you can help others, grow professionally, and build long-term success, we'd love to hear from you.

Apply today and begin building a rewarding future with AO.

Help Families. Grow Your Career. Work From Anywhere. 🚀