Remote Client Services Team Lead

Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)

Advance Your Career with AO

100% Remote | Leadership Development | Flexible Schedule

Are you an experienced professional ready to take the next step in your career while maintaining the flexibility of working from home?

AO is seeking motivated, service-focused professionals to join our team as Remote Client Services Team Leads. This opportunity is ideal for individuals who enjoy coaching others, building strong client relationships, and contributing to a collaborative, performance-driven organization.

Whether you have leadership experience or are ready to develop into a leadership role, you'll receive the mentorship, training, and support needed to succeed.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we are committed to helping families protect their financial future while investing in the professional development and long-term success of our team members through mentorship, leadership development, and performance-based advancement.

Position Overview

As a Remote Client Services Team Lead, you'll balance client service responsibilities with leadership development while helping build a positive, high-performing remote culture.

Client & Team Responsibilities

• Meet with clients virtually through Zoom and phone appointments

• Provide professional guidance regarding benefits and coverage options

• Build and maintain strong client relationships

• Support and mentor newer team members

• Encourage collaboration and a positive team environment

• Utilize technology to improve communication and workflow efficiency

• Maintain accurate documentation and professional standards

• Participate in leadership meetings, coaching sessions, and ongoing development

What We Offer

100% Remote Work

• Work remotely from anywhere within the United States

• Flexible scheduling after training

• No commuting

• Modern virtual work environment

Leadership Development

• Executive mentorship from experienced leaders

• Structured leadership training

• Weekly coaching and development

• Promotion from within

• Performance-based career advancement

Weekly Pay & Performance Incentives

• Weekly performance-based compensation

• Performance bonuses

• Leadership recognition opportunities

• Career advancement based on results

Benefits

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Residual income opportunities

• Union-supported work environment

• Leadership conferences and professional development events

• Advanced virtual technology and collaboration tools

Qualifications

Successful candidates typically demonstrate:

• Strong leadership potential and a collaborative mindset

• Excellent communication and interpersonal skills

• Strong organizational and time-management abilities

• Self-motivation and accountability

• Ability to work independently in a remote environment

• Professionalism, integrity, and sound judgment

• Adaptability and a commitment to continuous learning

• Confidence using technology and virtual collaboration tools

Helpful Experience

Experience in one or more of the following areas is beneficial:

• Customer Service

• Team Leadership

• Client Relations

• Sales

• Healthcare

• Retail Management

• Hospitality Management

• Business Operations

• Administrative Leadership

Leadership experience is helpful but not required. Individuals with strong leadership potential and a desire to grow are encouraged to apply. Comprehensive training and mentorship are provided.

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Advance Your Career?

If you're looking for a flexible remote opportunity where you can grow professionally, develop your leadership skills, and make a meaningful impact while helping working families, we'd love to hear from you.

Apply today and begin building your leadership future with AO.

Lead with Confidence. Grow with Purpose. Succeed from Anywhere. 🚀