(Remote) Client Representative
Remote Client Representative
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Build a Career Where Growth Is Recognized
Are you looking for a career that rewards initiative, supports professional development, and offers the flexibility to work from home?
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Representatives. This opportunity is ideal for professionals who enjoy helping others, building relationships, and developing their careers within a collaborative, performance-focused environment.
Whether you're beginning a new career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide comprehensive training, mentorship, and ongoing support to help you succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we are committed to helping families protect their financial future while investing in the long-term success of our team members through mentorship, leadership development, and performance-based advancement.
What You'll Do
As a Remote Client Representative, you'll work directly with clients who have requested information regarding their benefits and coverage options.
Client Responsibilities
Meet with clients virtually through Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Explain products and services clearly and professionally
Assist clients with applications, enrollment, and policy updates
Provide ongoing customer support and follow-up communication
Build long-term client relationships through trust and exceptional service
Maintain accurate client records and documentation
Professional Development
Participate in structured virtual training and coaching
Strengthen communication, leadership, and customer service skills
Learn industry products, systems, and best practices
Collaborate with a supportive remote team
Continue developing professionally through ongoing mentorship
Why Join AO?
At AO, we believe exceptional careers are built through mentorship, opportunity, and continuous learning. Our culture is designed to recognize performance, encourage growth, and support long-term professional success.
Professional Development
Structured onboarding and comprehensive training
Twice-weekly virtual training sessions
Ongoing coaching from experienced leaders
Leadership development opportunities
Clear pathways for career advancement
Recognition & Performance
Outstanding performance may be recognized through:
Performance-based bonuses
Leadership recognition programs
Company incentive trips and retreats
Team recognition events
Career advancement opportunities based on results and leadership
100% Remote Work
Work from anywhere within the United States
Flexible scheduling options
No daily commute
Modern virtual work environment
Benefits
Medical reimbursement program for qualifying representatives
Company-supported life insurance
Residual income opportunities
Union-supported work environment
Leadership conferences and professional development events
Advanced virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
Excellent communication and interpersonal skills
Positive attitude and willingness to learn
Strong work ethic and accountability
Professionalism and integrity
Strong organizational and time-management skills
Attention to detail
Ability to work independently in a remote environment
Desire for continuous personal and professional growth
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
Customer Service
Client Relations
Sales
Retail
Hospitality
Healthcare
Administrative Support
Call Center Operations
No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a rewarding career.
Requirements
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom to provide a convenient, accessible, and efficient hiring experience.
Ready to Build Your Future?
If you're looking for a career where your growth is supported, your contributions are recognized, and your success is driven by your commitment and performance, we'd love to hear from you.
Apply today and begin building a rewarding future with AO.