Remote Member Advisor | Client Benefits & Support
Remote Member Relationship Advisor | Client Benefits & Support
Company: AO – American Income Division of Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible | Work From Home
Experience: Entry Level Welcome | No Prior Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Incentives
Build Relationships. Help Families. Grow Your Career From Home.
Are you a people-focused professional who enjoys helping others, answering questions, solving problems, and building meaningful relationships?
AO is expanding our virtual team and seeking motivated, service-driven professionals to join us as Remote Member Relationship Advisors.
In this role, you'll connect with individuals and working families who have requested information regarding available benefits, help them understand their options, guide them through enrollment, and continue providing service throughout the client relationship.
This opportunity combines member service, client relationship management, benefits education, and consultative insurance sales within a 100% remote environment.
Whether you're beginning a new career, changing industries, or bringing experience from customer service, healthcare, hospitality, retail, banking, administration, education, or sales, we provide the training, mentorship, licensing guidance, and ongoing professional development needed to get started.
No previous insurance experience is required.
✓ 100% Work From Home
✓ Flexible Scheduling
✓ Qualified Member Opportunities Provided
✓ No Lead Purchasing Required
✓ No Traditional Cold Calling
✓ Weekly Commission-Based Pay
✓ Performance Bonuses + Renewal Income Opportunities
✓ Comprehensive Training & Mentorship
✓ Leadership & Career Advancement Opportunities
About AO
AO operates within the American Income Division of Globe Life and has a long history of serving working families and members of various organizations.
Our representatives help individuals and families understand supplemental life, accident, and health insurance benefits designed to provide additional financial protection.
Our culture is centered around:
Exceptional member service
Integrity and professionalism
Long-term relationships
Personal accountability
Continuous learning
Mentorship and coaching
Leadership development
Performance-based advancement
Our virtual business model allows representatives to serve members from home while remaining connected through technology, training, mentorship, coaching, and team collaboration.
What You'll Do
As a Remote Member Relationship Advisor, you'll become a trusted resource for members before, during, and after enrollment.
🤝 Member Service & Relationship Management
Conduct scheduled virtual appointments through Zoom and phone
Connect with members who have requested information about available benefits
Ask questions to understand individual and family needs
Answer benefit and coverage questions clearly and professionally
Build long-term relationships through personalized service
Maintain consistent communication and follow-up
Assist existing members with applicable policy and service needs
Address questions and concerns professionally and efficiently
Maintain accurate digital records and documentation
🛡️ Benefits Education & Enrollment
You'll help members better understand available financial protection options so they can make informed decisions based on their individual needs.
Responsibilities may include:
Explain available life, accident, and supplemental health insurance options
Review coverage features and available benefits
Help members evaluate appropriate options
Provide needs-based recommendations
Guide members through applications and enrollment
Assist with required documentation
Help ensure members understand the coverage selected
Provide continued service following enrollment
Our goal is to build relationships that extend beyond the initial appointment.
📞 Qualified Member Opportunities – No Traditional Cold Calling
Representatives connect with individuals and families who have requested information regarding available benefits.
Rather than relying on traditional cold prospecting, you'll focus on:
Scheduled member conversations
Benefits education
Needs-based consultations
Enrollment assistance
Relationship building
Follow-up
Ongoing member service
No lead purchasing is required.
Our approach emphasizes education, service, trust, and long-term relationships rather than high-pressure sales tactics.
🏡 100% Remote Work
Build your career from home while remaining connected to members, teammates, mentors, and leadership.
Enjoy:
No daily commute
Virtual member appointments
Remote training and coaching
Digital collaboration tools
Online team meetings
Flexible scheduling opportunities
Modern virtual business systems
You'll have greater flexibility while maintaining the professionalism, availability, consistency, and accountability necessary to serve members effectively.
💰 Weekly Pay & Performance-Based Compensation
This is a commission-based independent contractor opportunity, not an hourly or salaried customer-service position.
Compensation opportunities may include:
Weekly commission payments
Performance-based bonuses
Renewal and residual income opportunities
Leadership incentives for qualifying representatives
Recognition programs
Additional performance rewards
There is no predetermined cap on commission earnings; however, compensation is directly tied to individual activity, production, consistency, and results.
Individual earnings vary, and no specific income level is guaranteed.
📚 Comprehensive Training & Mentorship
No Insurance Experience? No Problem.
Previous insurance experience is not required.
We provide structured training and ongoing professional development that may include:
Virtual onboarding
Product and benefits education
Member-service training
Client needs assessment
Relationship-management development
Virtual appointment preparation
Consultative sales training
Enrollment systems and procedures
Weekly coaching
One-on-one mentorship
Communication and presentation development
Leadership training
Ongoing professional education
We're looking for individuals with the communication skills, professionalism, work ethic, coachability, and desire to learn.
🎓 Licensing Guidance Provided
Because this position involves discussing and enrolling members in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before performing activities requiring a license.
Not licensed yet? You can still apply.
Candidates moving forward receive guidance and support through the licensing process.
📈 Career Growth & Leadership Development
AO provides a performance-based development path for representatives interested in expanding beyond an individual client-facing role.
Professional growth opportunities may include:
Advanced client relationship responsibilities
Mentoring newer representatives
Training and development
Coaching
Team leadership
Management development
Professional conferences
Advanced leadership opportunities
Advancement is based on performance, consistency, initiative, professional development, and demonstrated leadership ability—not simply tenure.
Leadership opportunities are earned and are not guaranteed.
❤️ Benefits & Professional Resources
Qualifying representatives may have access to:
Medical reimbursement program
Company-supported life insurance
Accidental Death Benefit coverage
Renewal and residual income opportunities
Leadership development programs
Professional coaching and mentorship
Union-supported professional environment, where applicable
Virtual technology and business resources
Eligibility requirements and qualification periods may apply.
✈️ Recognition & Incentive Opportunities
Outstanding performance may qualify representatives for:
Company-sponsored incentive travel
Leadership conferences
Professional development events
Recognition programs
Performance contests and awards
Team experiences
Leadership events
Additional advancement opportunities
Who We're Looking For
Successful candidates typically demonstrate:
Excellent verbal and written communication
Strong customer-service and relationship-building abilities
Active listening skills
Positive and professional demeanor
Self-motivation and personal accountability
Strong organization and time management
Attention to detail
Dependable follow-through
Problem-solving and critical-thinking abilities
Comfort working independently from home
Ability to collaborate within a virtual team
Professionalism and integrity
Coachability and openness to feedback
Goal-oriented mindset
Desire for continuous personal and professional growth
Experience That Transfers Well
Previous experience in the following areas may be helpful, but is not required:
Customer Service
Member Services
Client Relations
Account Management
Healthcare
Hospitality
Retail
Banking
Financial Services
Administrative Support
Call Center Operations
Education
Recruiting
Sales
Leadership or Management
No previous insurance experience is required.
We welcome motivated applicants from a wide variety of professional backgrounds.
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional home workspace
Be comfortable communicating with members through Zoom and phone
Be willing to complete required training and professional development
Be willing and able to obtain the appropriate state Life & Health Insurance License
Virtual Interview Process
Qualified applicants will first complete a brief career overview covering:
Position responsibilities
Member-service expectations
Commission-based compensation
Licensing requirements
Training and mentorship
Career development
Leadership opportunities
Candidates interested in continuing will then have the opportunity to schedule a live Zoom interview with our hiring team.
All interviews are conducted virtually for convenience and accessibility.
Ready to Build Relationships—and a Career That Grows With You?
If you're looking for a 100% remote opportunity where you can help working families, build meaningful client relationships, develop valuable professional skills, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.