Remote Member Advisor | Customer Service
Remote Member Success Advisor -
Customer Service & Benefits
Company: AO – American Income Division of Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible | Work From Home
Experience: Entry Level Welcome | No Prior Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Incentives
Help Working Families. Build Relationships. Grow Your Career From Home.
Are you a people-focused professional who enjoys helping others, answering questions, solving problems, and building meaningful relationships?
AO is expanding our nationwide virtual team and seeking motivated, service-oriented professionals to join us as Remote Member Success Advisors.
In this role, you'll connect virtually with individuals and families who have requested information regarding available benefits, help them understand their options, guide them through enrollment, and provide ongoing member support.
This opportunity combines customer service, member relations, benefits education, consultative insurance sales, and long-term relationship management in a fully remote environment.
Whether you're starting your career, changing industries, or bringing experience from customer service, healthcare, retail, hospitality, administration, education, financial services, or sales, we provide the training, mentorship, licensing guidance, and ongoing professional development needed to get started.
No prior insurance experience is required.
✓ 100% Work From Home
✓ Flexible Scheduling
✓ Qualified Client Opportunities Provided
✓ No Lead Purchasing Required
✓ No Traditional Cold Calling
✓ Weekly Commission-Based Pay
✓ Performance Bonuses + Renewal Income Opportunities
✓ Comprehensive Training & Mentorship
✓ Performance-Based Leadership Advancement
About AO | Globe Life
AO operates within the American Income Division of Globe Life and has a long history of serving working families and members of various organizations.
Our representatives help individuals and families understand supplemental life, accident, and health insurance benefits designed to provide additional financial protection.
Our culture emphasizes:
Exceptional member service
Integrity and professionalism
Long-term relationships
Personal accountability
Continuous learning
Mentorship and coaching
Leadership development
Performance-based advancement
Our virtual business model allows representatives to serve members from home while remaining connected through technology, training, coaching, mentorship, and team collaboration.
What You'll Do
As a Remote Member Success Advisor, you'll serve as a trusted resource for members before, during, and after enrollment.
🤝 Member Service & Customer Support
Conduct scheduled virtual appointments through Zoom and phone
Connect with individuals and families seeking information regarding available benefits
Listen to each member's needs, priorities, and questions
Answer benefit and coverage questions clearly and professionally
Provide personalized service throughout the member experience
Assist with applicable policy reviews and service requests
Maintain consistent follow-up communication
Address questions and concerns professionally and efficiently
Maintain accurate digital records and documentation
🛡️ Benefits Education & Enrollment
Help members understand their available options so they can make informed decisions regarding their family's financial protection.
You'll:
Explain available life, accident, and supplemental health insurance options
Review benefit features and coverage options
Help members evaluate solutions based on their individual needs
Provide needs-based recommendations
Guide members through applications and enrollment
Assist with required documentation
Help ensure members understand the coverage they select
Provide continued support after enrollment
The goal is not simply to complete an enrollment—it's to create a positive, long-term member relationship.
📞 Qualified Client Opportunities – No Traditional Cold Calling
Representatives work with individuals and families who have requested information regarding available benefits.
This allows you to focus on:
Scheduled member consultations
Benefits education
Needs-based conversations
Enrollment assistance
Relationship building
Follow-up
Ongoing member service
No lead purchasing is required.
Our approach emphasizes education, service, trust, and relationship building rather than high-pressure sales tactics.
🏡 100% Remote Work
Build your career from home while remaining connected to members, mentors, teammates, and leadership.
You'll enjoy:
No daily commute
Virtual member appointments
Remote training and coaching
Online team collaboration
Modern digital business systems
Flexible scheduling opportunities
This flexibility also comes with the responsibility to maintain the professionalism, consistency, availability, and accountability necessary to serve members effectively.
💰 Weekly Performance-Based Compensation
This is a commission-based independent contractor opportunity, not an hourly or salaried customer-service position.
Compensation opportunities may include:
Weekly commission payments
Performance-based bonuses
Renewal and residual income opportunities
Leadership incentives
Recognition programs
Additional performance rewards
There is potential to increase earnings as you develop your skills, consistency, client relationships, and production.
Individual earnings vary based on activity, production, performance, and business results. No specific income level is guaranteed.
📚 Comprehensive Training & Mentorship
No Insurance Experience? No Problem.
Previous insurance experience is not required.
We provide structured training and ongoing professional development that may include:
Virtual onboarding
Product and benefits education
Customer-service development
Client needs assessment
Relationship-management training
Consultative sales development
Virtual presentation skills
Enrollment systems and procedures
Weekly coaching
One-on-one mentorship
Communication development
Leadership training
Ongoing professional education
We're looking for individuals with the professionalism, communication skills, work ethic, coachability, and willingness to learn.
🎓 Licensing Guidance & Support
Because this position involves discussing and enrolling members in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before conducting activities that require licensing.
Not currently licensed? You can still apply.
Candidates selected to move forward receive guidance and support through the licensing process.
📈 Career Growth & Leadership Development
AO provides opportunities for motivated representatives interested in growing beyond an individual client-facing role.
Potential career development may include:
Member Success Advisor → Trainer/Mentor → Team Leadership → Management → Advanced Leadership
Development opportunities may include:
Team mentorship
Training and coaching
Leadership development
Client relationship management
Business development
Management responsibilities
Professional conferences and leadership events
Advancement is based on performance, consistency, initiative, professional development, and demonstrated leadership ability—not simply length of service.
Leadership advancement is earned and is not guaranteed.
❤️ Benefits & Professional Resources
Qualifying representatives may have access to:
Medical reimbursement program
Company-supported life insurance
Accidental Death Benefit coverage
Renewal and residual income opportunities
Leadership development programs
Professional coaching and mentorship
Union-supported professional environment, where applicable
Modern virtual technology and business resources
Eligibility requirements and qualification periods may apply.
✈️ Recognition & Incentive Opportunities
Outstanding performance may qualify representatives for:
Company-sponsored incentive travel
Leadership conferences
Professional development events
Performance recognition programs
Contests and awards
Team experiences
Additional advancement opportunities
Who We're Looking For
You may be a strong fit if you demonstrate:
Excellent verbal and written communication
Strong customer-service and relationship-building skills
Active listening and problem-solving abilities
Genuine interest in helping individuals and families
Positive and professional demeanor
Integrity and personal accountability
Strong organization and time management
Dependable follow-through
Attention to detail
Self-motivation and strong work ethic
Comfort working independently from home
Ability to collaborate within a virtual team
Basic computer proficiency
Confidence communicating through Zoom and phone
Coachability and openness to feedback
Desire for continuous personal and professional growth
Experience That Transfers Well
Previous insurance experience is not required.
Candidates often transition successfully from backgrounds such as:
Customer Service
Member Services
Client Relations
Call Centers
Healthcare
Hospitality
Retail
Administrative Support
Account Management
Banking or Financial Services
Education
Recruiting
Military Service
Sales
Leadership or Management
We value communication skills, professionalism, work ethic, integrity, coachability, and potential as much as previous industry experience.
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional home workspace
Be comfortable communicating with members through Zoom and phone
Be willing to complete required training and professional development
Be willing and able to obtain the appropriate state Life & Health Insurance License
Why Build Your Career with AO?
This opportunity may be a strong fit if you're looking for more than simply another remote job.
You'll have the opportunity to combine:
Customer Service + Relationship Building + Benefits Education + Professional Development + Performance-Based Income + Leadership Growth
At AO, strong careers are built through service, consistency, mentorship, accountability, and continuous improvement.
You bring the motivation, professionalism, and willingness to learn. We provide the training, systems, mentorship, and development opportunities to help you grow.
Virtual Interview Process
Qualified applicants will first complete a brief career overview explaining:
Position responsibilities
Commission-based compensation
Licensing requirements
Training and mentorship
Client opportunities
Career development
Leadership advancement
Candidates interested in continuing will then have the opportunity to schedule a live Zoom interview with our hiring team.
All interviews are conducted virtually for convenience and accessibility.
Ready to Build a Remote Career with Long-Term Potential?
If you're looking for a career where you can help working families, build meaningful relationships, develop valuable professional skills, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.